A facility reported two patients experiencing fever and chills after endoscopy procedures performed with endoscopes disinfected in their advantage plus automated endoscope reprocessor.No errors were reported during the reprocessing cycles and the facility reported following proper manual cleaning processes.It is unknown the cause of the reported sickness.The facility reported they were going to run a test cycle with the machine and report back to medivators if any errors were presented.The facility has not reported back.Medivators ra has made multiple attempts to contact the facility for further information regarding potential issues with the machine and the status of the patients.Medivators field service engineer visited the facility to service a different machine and reported the facility did not mention anything related to this incident.The facility has since scheduled a preventative maintenance service for this machine.The cause of the reported patient sickness remains unknown.This complaint will continue being monitored in medivators complaint handling system.
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