Product will not be returned.This report is based solely on the information provided by the customer.An investigation of similar complaints found an event where the patient exited the bed.Investigation of the complaint found the product was not setup properly by the nurse.The unit was confirmed to have met product specification and no serious injury was associated with the complaint.At this time, there is no evidence that a manufacturing non-conformity contributed to the reported complaint, and the instructions for use were reviewed and determined to provide adequate instructions and warnings for safe and effective use of the device.Posey beds are multi-use, serviceable items.As such, it is anticipated that the units may occasionally require repair, and as part of standard care the beds should be inspected prior to use.If damage is noted during these routine bed inspections, the unit should not be put into use with a patient and should be returned to posey for servicing.Service issues are trended and reviewed by management on a monthly basis.As part of this monthly review, trends and excursions above control limits will be assessed, documented and acted upon as warranted.No corrective or preventative actions are necessary at this time.(b)(4).Product will not be returning.
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