Additional information has been provided.The customer reported that the vitrectomy cutter was not working with the system.The case was completed using an alternate system.The system was manufactured on december 16, 2016.Based on qa assessment, the product met specifications at the time of release.With no additional, related information provided, the customer reported event could not be confirmed.The 23-gauge ultra-vitrectomy probe was not returned for evaluation for the report of no cutting or aspiration; therefore, the condition of the product could not be verified.A review of the device history record (dhr) traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.A complaint history examination indicates there are no additional complaints associated with the lot for the reported issue.All probes are 100% visually inspected and tested for actuation, aspiration, and cut during manufacturing.Any non-conformances found are removed from the lot and scrapped.The root cause of the reported event cannot be determined conclusively.The manufacturer internal reference number is: (b)(4).
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