The customer complained of a (b)(6) result for 1 patient sample tested on a cobas e 411 immunoassay analyzer compared to other test methods and the patient's clinical symptoms.The initial (b)(6) result from the cobas e411 was (b)(6) and then was (b)(6) tested with treponema pallidum particle agglutination assay (tppa).The sample was then retested on a cobas e411 with a (b)(6) result.The rapid plasma reagin (rpr) result for the sample was (b)(6).The sample was then again tested using tppa and was (b)(6).The sample was also tested on an abbott system with a weak (b)(6) result.The result from a colloidal gold test strip was also a strong (b)(6).(b)(6) results of (b)(6) were provided, but it was not known which specific results were the initial or the repeat result.The customer stated the patient had a history of exposure and was considered a high risk.Along with the clinical symptoms of the patient, skin chancre, the patient was confirmed positive for syphilis.The cobas e411 serial number was (b)(4).Qc results on the cobas e411 were good.The investigation is currently ongoing.
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