Based on the data provided, the instrument was calibrated correctly and qc results were acceptable.The sensor in use showed no deviations.The customer compared a whole blood sample on the b 123 instrument to a serum sample tested on the c501 module.These results are not directly comparable due to the methods used.Potassium concentrations will be lower on plasma and whole blood samples than the potassium concentration from a serum sample.Clinically significant pre-analytical issues can occur if the blood samples are not processed expediently.Larger time differences result in higher result differences which is an indication of hemolysis resulting in higher potassium results.In this case, the initial result on the b 123 instrument was performed at 10:03 a.M.And the sample from the c 501 module was processed over 30 minutes later.Depending on how the sample was handled, the elevated potassium result may have been due to hemolysis.A product problem was not found.The b123 instrument and sensor cartridge performed as expected.The investigation was unable to find a definitive root cause.
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