It was reported that caregiver was bathing the patient, when the door opened and the water flooded out.The caregiver caught the patient to stop her falling out of the bath.The patient did not sustain injury.The caregiver jarred her shoulder, when catching the patient.The caregiver taken pain killers.No malfunction of the bath was detected.According to the collected information the door was not locked fully and opened while the caregiver was on the other side of the bath.
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It was reported that caregiver was bathing the patient, when the door opened and the water flooded out.The caregiver caught the patient to stop her falling out of the bath.The patient did not sustain injury.The caregiver jarred her shoulder, when catching the patient.The caregiver taken painkillers.According to the collected information the door was not locked fully and opened while the caregiver was on the other side of the bath.As per the reported information the bath door opened during use.During the evaluation performed by the arjo representative no malfunction of the device was detected and the bathtub was functioning according to the manufacturer's specification.According to the performed on-site interview the involved caregiver was not aware of the door lock on the bath.As a result the door was not locked fully and opened while the caregiver was on the other side of the bath.The parker bath is intended for assisted bathing and showering of adult residents in care facilities.The bath must be used by appropriately trained caregivers with adequate knowledge of the care environment, its common practices and procedures, and in accordance with the guidelines and safety instructions in the instructions for use (ifu; 04.Al.01_9gb issued in january 2015) delivered with each device.The parker bath has a door handle that works as a door lock.The door handle needs to be aligned with the sticker showing an open or closed lock.According to the ifu: - to unlock the door: press the door handle down until aligned with the sticker showing an open lock.- to lock the door: press the door handle up until the handle is aligned with the sticker showing a closed lock.(this may require some physical force).The ifu provides the instructions how to use door together with the supporting pictures.Based on the performed investigation we deem this event to be caused by combination of two factors - user not following ifu and wrong handling of the device.In summary, according to the customer allegation, the bath door opened during use, which nearly caused a patient fall.As per the description of event the device was not according to the manufacturer's specification as door should remain open.This complaint was decided to be reported to the competent authorities due to the information that patient almost fell out of the device and that the minor injury occurred.Please note that field h.4.Was updated as wrong value was sent within the initial report.
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