An evaluation of the scd 700 was performed for the reported condition of, ¿ power cord cover break (copper exposed) ¿.The unit was triaged and the reported issue was confirmed.As a result of inspection in our local service center, copper wires were exposed.The potential root cause is customer misuse due to the procedure used to unplug the unit and the procedure of wrapping of the cord around the bed hook.A device history records are reviewed for quality inspections and parameter compliance prior to releasing the product for shipment.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.If information is provided in the future, a supplemental report will be issued.
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