An evaluation of the scd 700 was performed for the customer reported issue of ¿power cord is damaged and has exposed copper.¿ upon triage this issue was confirmed and the power cord was replaced.The device was fully checked for functionality and patient electrical safety according to manufacturer's guideline.The potential root causes are customer misuse due to the procedure used to unplug the unit and the procedure of wrapping of the cord around the bed hook.A review of the device history record shows that this unit was manufactured and was released meeting all manufacturing specifications.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.If information is provided in the future, a supplemental report will be issued.
|