Investigation summary: customer returned one 1/2cc, 8mm, 31g syringe in an open poly bag from lot # 7352846.Customer states that the needle broke off in her stomach and had bruising on injection site and the syringes were clogged.The returned syringe was examined and no broken cannula was observed.The sample was tested for point geometry, lube, and cannula od (specs: outer diameter for 31g: 0.0100¿-0.0105¿).The point exhibited proper geometry, the od was measured as 0.0102¿, and sufficient lube was observed.The sample was also tested and was able to draw and expel properly without any observed defects.A review of the device history record was completed for batch# 7352846.All inspections and challenges were performed per the applicable operations qc specifications.There were eight notifications noted that did not pertain to the complaint.Based on the samples / photo(s) received the investigation concluded: unconfirmed: bd was not able to duplicate or confirm the customer¿s indicated failure.Root cause cannot be determined at this time as the issue is unconfirmed.
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