(b)(4).The sample was returned and sent on the manufacturer (b)(4).Pegasus reports that upon receipt of the unit it was found that the heater was abused by impact and a severe crack was present in the main housing at the front panel.It was also found that the power switch rocker has a bump and is not lighting up, and the unit was not heating.The approximate age of the heater is 3164 days of age.Based on the investigation performed, the complaint was confirmed.The unit will be repaired and returned.
|