Additional information is provided.The customer called the company service representative to assist with troubleshooting.The company service representative assisted the customer, via phone, with connecting a new footswitch to the system.The customer primed the cassette and tested the handpiece.The customer was able to troubleshoot and resolved the problem reported.The facility did not request service.The system was manufactured on august 20, 2014.Based on qa assessment, the product met specifications at the time of release.The phaco handpiece serial number (s/n) was not provided and could not be determined based on the information provided.Therefore, manufacturing information could not be obtained.The root cause cannot be determined conclusively.The manufacturer internal reference number is: (b)(4).
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