Our investigation into this complaint has now concluded.The returned pump was passed to our in house experts so a thorough technical analysis could be carried out to help to identify if there were any problems with the pump and/or what could have caused the reason for the complaint.A review of the associated batch manufacturing records did not identify any issue at the point of manufacture which may have caused or contributed to the issue highlighted by the complainant.In addition it can be confirmed that all finished product specification testing was satisfied at the point of release.Our experts have provided a report of the analysis undertaken which confirms that ¿the device was tested and no anomalies was found¿ the pump had reached its 7 day expiry with a system time of 7 days, 8hrs.The eol (end of life) flag was reset and the pump functioned as expected with no issues detected.Prior to manufacturing, all pico pumps undergo full functionality testing to an agreed specification.This ensures that all pumps are working correctly before being shipped to our customers; any failures identified are segregated for investigation.The 7 day timer is activated as soon as the batteries are inserted.As stated in the ifu ¿after 7 days of therapy the pump will automatically cease functioning¿ smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.We will continue to monitor for any adverse trends relating to this product range.
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