A philips complaint investigator (ci) attempted to obtain further information on this case.Despite several attempts to obtain additional information, no further details were provided.With the available information, philips has not been able to establish exactly what happened at the time of the reported event, and therefore it was not possible to establish a clear cause.Philips cannot rule out a malfunction of the device.Attempts to obtain information have been unsuccessful.No parts have been ordered and no repair was found to be initiated.We will consider that the customer resolved the issue and that the device remains in use at the customer site, as no subsequent calls have been logged from this customer for this type of device/issue.No further investigation or action is warranted at this time.Patient information has been requested, not available by customer.
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