The scd 700 was evaluated for the reported condition of, ¿the pump has a damaged case¿.The unit was triaged and the customer¿s reported condition was confirmed and it was found that there was exposed copper wires on the unit's power cord.Power cord was inspected and a cut was found on the outer insulation.Approximately 2 inches of the internal wiring was pulled out of the cut creating a loop.The internal white wire had insulation damage, exposing copper.The internal black wire had insulation and wire damage, exposing internal copper.The pump was excessively damaged, so the root cause is categorized as customer misuse.All device history records are reviewed for quality inspections and parameter compliance prior to releasing the product for shipment.If information is provided in the future, a supplemental report will be issued.
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