One kendall scd 700 sequential compression system was reported condition of, ¿a power issue and the power cord has exposed copper wires.¿.The unit was triaged and the customer¿s reported condition was confirmed.Unit¿s power cord had exposed copper wiring as well as broken prongs.Thus causing the unit to be unable to turn on.The potential root cause is customer misuse due to the procedure used to unplug the unit.A review of the device history record shows that this unit was manufactured and was released meeting all manufacturing specifications.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.If information is provided in the future, a supplemental report will be issued.
|