The biomedical engineer reported that the central nurse's station (cns) gave no audio vent alarm.Nihon kohden technical service advised that the technical alarms cannot be turned off and on.This was an advisory alarm and she would have heard a pinging noise, however they may have missed it if the volume was turned down or the alarm was silenced.This was an alarm settings issue, which is considered to be a use error situation.To resolve the issue, she was provided with training materials on how to configure the alarm settings.
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Details of complaint on (b)(6) 2018 customer stated that the advisory ventilator alarm at the cns did not make any audible sound.Nk cas explained that is no option for technical alarms such as ventilator alarm to be on or off.Thus, the advisory alarm would make a "ping" noise.If volume on the device was low or silenced, the noise may not have been heard.Service requested: troubleshooting.Service performed: troubleshooting.Investigation result: pu-621ra serial # (b)(6) was put into service on(b)(6) 2015.Service history shows this is an isolated incident.As the reported issue could not be confirmed, device's volume setting is unknown at the time of the incident, and customer has not reported similar incidents, the root cause of the inaudible alarm could not be determined.
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