On (b)(6) 2018, the lay user/patient contacted lifescan usa alleging an issue with their onetouch delica lancing device.The complaint was classified based on the customer care advocate (cca) documentation.The patient reported that the lancing device issue occurred between 6 and 7pm on (b)(6) 2018.The patient manages their diabetes with an unspecified dosage of novalog insulin per day and did not make any changes to their usual diabetes management regimen as a result of the alleged product issue.The patient reported that an hour after the alleged product issue occurred they developed symptoms of ¿stress, shaking, sweating and anxiety¿.In response to this the patient self-treated by consuming water and had a rest.At the time of troubleshooting, the cca reviewed the patient¿s technique for collecting a sample and noted that the incorrect lancets were being used.The patient¿s products were replaced.This complaint is being reported because the patient claims they were unable to test their blood glucose due to the reported issue and reportedly developed symptoms suggestive of a serious injury adverse event after the alleged product issue began.
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