Product was received in and analyzed.Evaluation of the returned bed confirmed that one tooth from the left side patient access panel was missing.The malfunction was repaired and returned back to the customer for use.Posey beds are multi-use, serviceable items.As such, it is anticipated that the units may occasionally require repair, and as part of standard care the beds should be inspected prior to use.If damage is noted during these routine bed inspections, the unit should not be put into use with a patient and should be returned to posey for servicing.If a zipper element is missing, it can allow for the unintentional opening of the canopy window.Applying pressure directly to the unsecured area will reveal the breach, which is why the user manual advises caregivers to apply direct pressure along the entire length of the zipper.Although the cause of the missing element cannot be confirmed, it is possible that excessive use or normal wear and tear could have attributed to the damage.Service issues are trended and reviewed by management on a monthly basis.As part of this monthly review, trends and excursions above control limits will be assessed, documented and acted upon as warranted.No corrective or preventative actions are necessary at this time.(b)(4).
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