The incident sample has been requested but to date has not been received for evaluation. if the sample is received, or if additional information pertinent to the incident is obtained a follow-up report will be submitted. as part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.If information is provided in the future, a supplemental report will be issued.
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An investigation was performed for the reported customer complaint: ¿the customer reported the product is thrum and chipping.¿ a review of the device history record (dhr) for lot no.17c107762 indicated the product was released meeting all quality standards.All dhrs are reviewed for accuracy prior to product release.In-process procedures are also in place to prevent nonconforming product in the manufacturing process.This ensures components and finished products meet all quality inspection standards.These controls include, but are not limited to: material verification/certification processes, dimensional specifications, statistical samplings, periodic audits, process inspections, machine maintenance/operation and personnel training and certification.Two (2) samples were received for evaluation.In addition, a photograph and a video were provided for this customer complaint.The photograph and the video were reviewed.Visual inspection of the sponges did not confirm the reported condition.Shaking the sponges, the same way that was shown in the provided video, did not confirm there is lint embedded in the sponge.With the samples received, the reported condition was unable to be duplicated.Although no linting was noted in the samples provided, actions have been taken to eliminate potential linting in the process.The nonconformity of short fibers (¿linting¿) can develop from the two-step cutting process the material undergoes.One of the cutting operations occurs at the tenter and cuts the gauze to a certain width.The other occurs at the autobander machine and cuts the gauze into a square.Corrective action has been taken to install a system to signify if the vacuum is working on the tenter and it is on.Procedures have been implemented requiring operators to have vacuums on during the slitting process.Operators are required to ensure the vacuum is on and to inform maintenance if vacuums are not working.Also, the amount of suction on the tenter vacuum has been increased.Procedural update also included requirement of the slitter blades on the tenters to be inspected every shift.All blade changes are to be documented.A scar has been requested to address any linting issues.The reported customer complaint is not confirmed.A root cause could not be determined.This complaint will be utilized for tracking and trending purposes.If information is provided in the future, a supplemental report will be issued.
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