Reporter states that a resident at approx 15:40 was transferred via hoyer lift by two employees with one standing in front of resident and the second employee behind the resident.Per reporter, while in the process of transferring resident from wheel chair to bed, the strap protecting the resident's left shoulder got loose causing the resident to fall off of the sling to the floor.Resident complained of headache and neck pain and was transferred to the er for evaluation and treatment.According to reporter, upon further evaluation, a c2 fracture was observed and resident was then admitted.Per reporter, the right sling was used as there was no defect (tear/hole) noted and did pass functionality test.The lift and sling were removed from service, pending evaluation from mfr.Reporter states that management notified mfr of the incident on (b)(6) 2018 and want fda to also be informed as well.
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