The incident sample has been requested but to date has not been received for evaluation.If the sample is received, or if additional information pertinent to the incident is obtained a follow-up report will be submitted.If information is provided in the future, a supplemental report will be issued.
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An investigation was performed for the reported customer complaint: ¿the customer reported the gauze is shredding.¿ no lot number was provided.A review of the device history record (dhr) was unable to be performed.However, all dhrs are reviewed for accuracy prior to product release.In-process procedures are also in place to prevent nonconforming product in the manufacturing process.This ensures components and finished products meet all quality inspection standards.These controls include, but are not limited to: material verification/certification processes, dimensional specifications, statistical samplings, periodic audits, process inspections, machine maintenance/operation and personnel training and certification.Eleven (11) sponge samples were returned for evaluation.The product was opened and examined for fraying.During visual examination and cross examination of the sponges, fraying was observed.Two (2) of the sponges were open all the way which is not the recommend way to use the sponges.Two (2) other sponges had raw edges which is when the edges peek through the woven material.The reason for the hole in the product is due to the tinsel strength of the woven material becoming weak.This can occur during production when the material is pulled during the cutting process.The material can break.The location of the tear would not easily be observed during a visual inspection in production.Inspectors routinely examine a statistical sample both physically and visually.If the material did a complete tear out, then the roll would be evaluated.The lots must be deemed acceptable by passing inspections that are based on a valid sampling plan.The reported customer complaint is confirmed.The probable root cause was determined to be material weakened during production process.This complaint will be utilized for tracking and trending purposes.If information is provided in the future, a supplemental report will be issued.
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