The customer received questionable high d-di tina-quant d-dimer gen 2 results for one patient from the cobas 4000 c (311) system.The serial number was requested but was not provided.The initial result was 1080 ng/ml and was reported outside of the laboratory.As this was unexpectedly high, the patient went for retesting in another laboratory.The test was performed on sta compact max instrument and the result was <500 ng/ml (normal).The patient complained to the laboratory and the sample was repeated on the c311 on (b)(6) 2018 with a result of 1080 ng/ml.On (b)(6) 2018, a sample from the patient was repeated on the c311 and the result was 940 ng/ml.A sample from the patient was also tested on a siemens instrument and the result was <150 ng/ml.On (b)(6) 2018, a sample from the patient was repeated on the c311 and the result was 1170 ng/ml.On (b)(6) 2018, a sample from the patient was tested on the c311 with dilutions: with pre-dilution 1:50, the result was 480 ng/ml.With pre-dilution 1:10, the result was 900 ng/ml.With an automatic 1:24 dilution, the result was 1300 ng/ml.No treatment was based upon the high result.The patient stated that he visited an "angiologist" because of the high d-dimer result and that ultrasonic examination results were normal.There was no allegation of an adverse event.
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