The customer replaced the sample and r1 probes on the architect c8000 analyzer.No customer returns were available for evaluation.A search of the complaint database by product lot number found other tickets similar to this issue.These tickets were closed with no deficiency found.The trend review by the product list numbers found no adverse or non-statistical trends related to this issue.Review of patient data in the field shows the calcium patient population result medians are similar for each product across multiple customers, instruments, and reagent lots.Review of product labeling revealed adequate labeling for the handling of reagents, handling of patient samples, interpretation of assay results, and troubleshooting this complaint issue.No deficiency was identified.
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