Additional information (t-alarm review from the bed, available strips, alarm history of monitor & central station (if connected), alarm logs of the central station (if connected), sw version of the used monitor, device report) was requested for the investigation and evaluation of the reported issue.However, no additional information requested by philips was received.Philips quality & regulatory manager,ma complaint operations (q&r manager) reviewed the reported issue and stated that this complaint is related to a lawsuit against the hospital.In addition, (q&r manager) stated that there was conflicting information regarding the product number involved: lawsuit indicated m1204a and reported issue indicated m1205a.Quality & regulatory supervisor, philips taiwan ltd (q&r supervisor) reviewed the reported issue and confirmed that taipei health bureau (competent authority) informed philips office about a citizen who complained about the device malfunction on october of 2018.Alleged product could not be located in the installed base (ib) and importation records could not be referred within philips.Q&r supervisor confirmed that the reported information has been filed with competent authority in november of 2018.Since then philips did not receive any further questions from competent authority.Investigation of the reported issue was not possible due to lack of available information.
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