Hill-rom technical support suggested checking the hand pendant to make sure it was not under the mattress.Per the hill-rom service manual, perform annual preventive maintenance procedures to make sure all versacare® bed components are functioning as originally designed.Make sure the brake is not set, and then plug the bed into an applicable power source.A steady alarm comes on.Set the brake.The alarm stops.Repair or replace as necessary.The account did not provide a serial number.Unable to search for the hill-rom maintenance records on this bed.It is unknown if the facility performs preventative maintenance on their beds.Three attempts have been made regarding a resolution to this complaint, with no response.Based on this information, no further action is required.
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