Details of complaint: on (b)(6) 2018, customer reported device was getting tall spikes in the waveform while testing on a simulator with pacing detection on.When pacing detection is turned off the waveforms looks clean with no spikes.Nk ts tried to do a learn ecg and made sure the transmitter was set up correctly with 6 leads and aha but issue still persist.Customer reported four different transmitter devices having the same issue as described, thus it was concluded that the issue was not on the transmitters but rather on the org receiver, org-9110a s/n: (b)(6).Service requested: troubleshooting.Service performed: troubleshooting.Investigation result: org receiver was put into service on 12/07/2012.Warranty expired 12/07/2017.Device service history shows two additional tickets were created but were not related to this issue.During another troubleshooting session, nk ts noted the sensitivity was set to high (4), which was causing the pacing spikes to be off the strip.Org-9100a operator's manual, revision q, states the following regarding excessive sensitivity: the equipment and/or system is designed to measure bioelectrical signals with a specified sensitivity.If the equipment and/or system is used with excessive sensitivity, artifact may appear by electromagnetic interference and this may cause mis-diagnosis.When the unexpected artifact appears, inspect the surrounding electromagnetic conditions and remove this artifact source.Cns-6201 operator's manual, revision a, warns user to turn the pacing pulse detection to on when monitoring a pacemaker patient.Otherwise the pacemaker pulse is not rejected.However, even when the pacing pulse detection is set to on, the pacemaker pulse might not be rejected.When the pacemaker pulse is not rejected, the pacemaker pulse is detected as qrs and false heart rate may be indicated or critical arrhythmia such as asystole may be overlooked.Keep pacemaker patients under close observation.In the attached printout provide by customer, the pacing detection on (2nd page) shows similar behavior as "pacing mark on" described on cns-6201, operator's manual, revision a, section 13.14 page 343.Additionally, cns operator's manual also stated to adjust qrs sensitivity if the waveform was too small or too large.Based on the information presented, no device malfunction was observed.The root cause of the customer's concern was due to not understanding device functionality.Investigation conclusion: based on the information presented, no device malfunction was observed.The root cause of the customer's concern was due to not understanding device functionality.Additional information: b4.Date of this report.F6.Date user facility/ importer became aware of the event.F7.Type of report.F11.Date report sent to fda.F13.Date report sent to manufacturer.G4.Date received by manufacturer.G7.Type of report.H2.If follow-up, what type? additional information.H6.Event problem and evaluation codes.H10.Additional manufacturer narrative.
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