This event has been recorded by zimmer biomet under (b)(4).Udi: (b)(4).On july 25, 2018, it was reported that the device does not run stable.It was losing power when used.The customer returned an air dermatome device, serial number (b)(4), for evaluation.The device history record (dhr) and previous repair report reviewed noted no related non-conformances, requests for deviation, change notices or any other issues with manufacturing or with the device.The dhr and previous repair report review also found that all verifications, inspections and tests were successfully completed.Medicrea has previously repaired/evaluated air dermatome serial number (b)(4) one time as documented in the vdoc service portal.The last repair was december 4, 2017 where it was reported that the device was calibrated incorrectly, it made a deep cut and the ball bearings, o-rings, spring seal, needle bearing, semi-circle bearing, vespel sleeve bearing, poppet housing, poppet spring, throttle hinge, throttle hinge gasket, seal screw, poppet, motor, motor sleeve, control bar, thickness control shaft and reciprocating arm were replaced.This is not a related issue.Product review of the air dermatome by medicrea on august 6, 2018 revealed that the entry calibration failed.The thickness control shaft did not conform to the input tests.The service technician also suggested to replace all faulty parts.Repair of the air dermatome was not performed by medicrea as the customer cancelled their request for service.The reported event was non-verifiable since it was not noted during the product review by medicrea if the device operated below motor speed specifications.However, none of the faulty components the service technician suggested to replace would have attributed to the air motor operating below specifications.The root cause of the reported event could not be specifically determined with the information that was provided.It was not noted during the product review by medicrea if the device operated below motor speed specifications.However, none of the faulty components the service technician suggested to replace would have attributed to the air motor operating below specifications.It is unknown with the information that was provided how this occurred.The investigation was based on the information that was provided initially and any information that was obtained throughout the follow-up process.
|