It was reported by the healthcare professional to the company sales representative "during procedure, the upper disk was not able to be fixed, therefore, the disk was loosed.".
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Investigation: used test and analysis equipment: keyence vhx 5000 digital microscope.Pansonic dmc tz8 digital camera.We made a visual inspection of the single parts.First we investigated the upper disc.We found it warped and bent, the spring segments are bent unequally.In the next step we investigated the pin.We found it cut skewed and bent at several points.At last we investigated the torn off lower pin and the lower disc.The lower disc is also bent and the pin hole exhibits bending and burrs in consequence of pulling out the pin.Batch history review: the manufacturing documents have been checked and found to be according to specification valid during the time of production.There are no further complaints with this batch and error pattern at hand.Conclusion and root cause: the root cause of the problem is most probably usage related.Rationale: without further knowledge about the circumstances we assume, that the surgeon applied too high mechanical force during the application process.Furthermore it is possible, that the implant was incorrectly positioned.A material failure or a manufacturing error can be excluded.No capa is necessary.
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