The customer observed the springs holding up the centrifuge lid failing on the aps centrifuge (ln 7l02).If the lid is left unsupported, the springs fail and the lid crashed down.The lid fell on the customers arm, but no injury occurred and no medical treatment was sought.
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Further investigation of the customer issue included a review of the complaint text, a search for similar complaints, review of instrument logs, a review of labeling and instrument service.No adverse trend was identified for the customer's issue.Labeling was reviewed and found to be adequate.The gas springs that hold the automated processing system (aps) centrifuge modules lid in the upright position failed and could not support the lids weight.The lid dropped onto the customers arm, no injury occurred.The field service representative decontaminated the module and replaced the worn gas spring with another identical component to resolve the issue.Based on all available information and abbott diagnostics' complaint investigation no product deficiency was identified.
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