Additional information provided.The company service representative examined the system and found the vitrectomy cutter to be jamming.The company service representative replaced the vitrectomy cutter and restarted the system.Unrelated to the reported event, the company service representative found system message (sm) - [illuminator ballast thermo-cut-off has been triggered.Illuminator functions will be disabled].The system was then tested and met all product specifications.The system was manufactured on october 25, 2011.Based on qa assessment, the product met specifications at the time of release.No vitrectomy probe sample was returned for evaluation for the report of vitrectomy cutter not working; therefore, the condition of the product could not be verified.No lot number was identified with this complaint; therefore, lot number history and complaint history reviews could not be conducted.All probes are 100% visually inspected and tested for actuation, aspiration, and cut during manufacturing.Any non-conformances found are removed from the lot and scrapped.The system was found to meet specifications; therefore, the root cause of the reported event cannot be determined conclusively.The manufacturer internal reference number is: (b)(4).
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