Model Number N/A |
Device Problem
Unsealed Device Packaging (1444)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 07/15/2018 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).Customer has indicated that the product is in process of being returned to zimmer biomet for investigation.Once the investigation has been completed, a follow-up mdr will be submitted.(b)(4).
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Event Description
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It was reported that upon attempting to open the packaging, the device fell out onto the floor due to neither pouch being sealed.No adverse events occurred.Attempts have been made and no further information has been provided.
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Manufacturer Narrative
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(b)(4).This follow-up report is being submitted to relay additional information.Reported event was unable to be confirmed due to limited information received from the customer.The device was not returned for review.However, evaluation of the complaint, determined the device is in scope of previously initiated corrective action for the reported issue.The root cause of the reported issue is inadequate work procedures/instructions and distribution not integrated in the company¿s quality management system.Device history record (dhr) was reviewed and no discrepancies were found.If any further information is found which would change or alter any conclusions or information, a supplemental will be filed accordingly.Zimmer biomet will continue to monitor for trends.
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Event Description
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No further event information available at the time of this report.
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Search Alerts/Recalls
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