Model Number S7 |
Device Problems
Communication or Transmission Problem (2896); Data Problem (3196)
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Patient Problem
No Patient Involvement (2645)
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Event Date 08/01/2018 |
Event Type
malfunction
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Manufacturer Narrative
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No patient information provided as no patient was involved in this concern.No parts have been received by the manufacturer for evaluation.
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Event Description
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Medtronic received information regarding a navigation system.It was reported outside of a procedure that a scan did not load.The site stated that they were able to load the scan on a different navigation system with 2.2.7 software.There was no patient present at the time this issue was observed.
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Manufacturer Narrative
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Additional information: medtronic received information that the site was unable to update parameters for loading the exams.Correction: a medtronic representative went to the site to test the equipment.Testing revealed that the reported issue could not be replicated.The system then passed the system checkout and was found to be fully functional.
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Manufacturer Narrative
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Additional information: it was reported that the issue was with the hospital network.Initial reporter provided.If information is provided in the future, a supplemental report will be issued.
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Manufacturer Narrative
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Additional information: a software investigation analysis was initiated to determine the probable cause of the issue through archive/image analysis.Analysis found that the software functioned as designed.If information is provided in the future, a supplemental report will be issued.
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Search Alerts/Recalls
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