Customer cannot receive quality control results for abbott diagnostics alinity ci-series (abdicqii) instrument.Drivers are an accessory component of the instrument manager system which enables communications with laboratory instruments.This incident has been evaluated to be a driver accessory malfunction.When the instrument transmits result from a quality control (qc) sample id ("q^control" in spm segment), and hold results until complete is enabled, the result does not parse to instrument manager.Communication trace shows the sample being transmitted, but no information is logged in the specimen event log (sel).There is a potential for harm if qc results are not processed, downstream auto-verification rules may misfire based on missing qc results leading to a delay in, or incorrect treatment.In addition, qc results will not be available for evaluation by the lab.The site that reported the issue does not have downstream autoverification rules, so no patients were impacted.
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