The hospital's biomed is performing the service and repair activities on his own.After having contacted the dräger service hotline for assistance, he replaced the device's mainboard as per recommendation.The replaced pcb was reportedly shipped to dräger but obviously got lost on the way as it was not yet received so far after certain weeks.According to the description of event the machine posted a "battery low" alarm before it rebooted.The most likely explanation would be a situation where a short-term loss of ac power happens when the internal batteries are depleted.The biomed was able to determine that, with the original main pcb installed, the device runs w/o problems on mains supply but batteries were not charged.This can have different root causes i.E.The dedicated fuse may have been blown, a contact problem might have occurred etc.Due to the fact that the original board was not available for investigation, the exact root cause cannot be determined.The respective field failure rate however is inconspicuous.The device is back in use after the repair exchange and did not exhibit any further problems since then.Dräger finally concludes that the workstation responded as designed upon a deviation of unknown origin - a short-term drop in the supply voltage for the main pcb must have occurred, a reboot was initiated to overcome the error condition and the user was alerted to that by means of a corresponding alarm.Reportedly, the device restored operation with previous settings and, no patient consequences have occurred.
|