The customer observed the issue when the reagent cartridge contained less than 50 tests.A review of the complaint handling database finds no atypical complaint trends for the magnesium assay identified.In addition, there are other tickets for the same or similar issues, however individual investigations of these have not identified a quality issue to date.The customer's architect system instrument logs were reviewed.The higher than expected magnesium patient results were observed.The higher results were the last tests aspirated from the magnesium reagent cartridge serial number 03164 in use.Another cartridge, serial number (b)(4) from lot 99662un18, results were also identified in the instrument logs.213 results were reviewed and an elevated rate of higher than expected results were not identified for this cartridge of the same lot.Based on this information, it appears the magnesium reagent lot 99662un18 cartridge serial number (b)(4) may have been compromised or contaminated.However, when considering magnesium reagent lot 99662un18, cartridge serial number (b)(4), and the complaint trends to date, it appears the reagent is performing as expected in the field.Use error may have contributed to the customer's issue as possible contamination of the reagent during use.A review of the product labeling concluded that the issue is sufficiently addressed.No product deficiency was identified.
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