(b)(6) reported on (b)(6) 2018 that their zm-540pa (sn: (b)(6) ) had an spo2 failure.As the unit was no longer under warranty, the customer informed technical support that they were going to send it out for repair, but not with nk/nka.No further details were provided.Service requested: troubleshooting.Service performed: customer had unit sent to third party for repair.Investigation result(s): root cause of the spo2 failure was unable to be identified due to lack of provided information from the customer and the device(s) in question could not be obtained for evaluation/investigation.Possible cause for the issue is failure of components due to age and use over time as the issue was reported one year after the end of warranty date.The device serial number history for the zm-540pa (sn: (b)(6) ) shows that there have been no further/previously reported issues nor servicing for spo2 failure.This suggests the issue was resolved through servicing the unit.Trending analysis found 3 similarly reported issues regarding zm-540pa spo2 failure/notworking.The three similarly reported events occurred over the span of two years, therefore an adverse trend is not suspected and there is no indication of design deficiency.Review of the device history record (dhr) shows that the unit has no history of ncmr, refurbishing, or other suspected defects (see attached).Further information is unattainable at this time and the reported device cannot be obtained for investigation/evaluation, therefore investigation by qa has been completed.Correction: f9.Approximate age of device: incorrectly calculated.
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