Further investigation of the customer issue included a review of the complaint text, a search for similar complaints, review of field data, and a review of labeling.No adverse trend was identified for the customer's issue.The sample was a serum sample in a becton dickinson (bd) gel tube and it was spun for 6 minutes at 4000 rpm, which exceeded the manufacturer's recommended force.Per the tube manufacturer, it is important to spin gel tubes for the recommended time of 10 minutes.The gel barrier in the tubes need time to move and form a solid barrier between the red cells and the serum.Historical performance of the reagent lot was evaluated using world wide data.The patient data was analyzed and within established control limits.Labeling was reviewed and found to be adequate.Based on all available information and abbott diagnostics' complaint investigation no product deficiency was identified.
|