Abbott field service representative (fsr) visited the site and noticed the instrument tubing looking very discolored.Further investigation found the syringe body and seal plate cracked.Fsr replaced tubing, syringe and seat plate, ran start up, precision and control, all recovered within specification.A service request record search for cd emerald analyzer, (b)(4), was performed.In addition, historical data and tracking and trending searches were performed.No adverse trends or product issues were found.A review of the product labeling concluded that the issue is sufficiently addressed.No product deficiency was identified.
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