One tracheostomy was returned for evaluation, received in used conditions without its original packaging.The sample was visually inspected, and it was observed that the flange was damaged.Production performs a 100% visual inspection to ensure that the flange tape holes are free from cracks, breaks and are not occluded.The customer's complaint was verified.While no definitive root cause to the reported issue could be determined, this investigation revealed no intrinsic evidence to suggest a root cause related to manufacturing.
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