On (b)(6) 2018, patient 835-bam at skyridge experienced a red flashing light on the mc when connecting with the rnr at a post-op visit.The reshape field specialist tried several times to clear the flashing red lights when connected to the cp, however, the cp "locked up." the field specialist then hooked up another rnr (implant kit) to the cp, the red light disappeared and a green flashing light appeared on the mc signaling the patient was receiving therapy.The rnr logs were unable to upload due to the lock out on the cp, however, debug and data files were sent for investigation.On (b)(6) 2018, the field specialist met with the patient to attempt to connect the device to the cp again to clear the alarms.After several attempts, the cp was remained locked.The field specialist expressed to the implanting physician if they are unable to resolve this issue, revision surgery may be necessary.On (b)(6) 2018, the implanting physician performed revision surgery, removed the rnr and replaced with a new rnr.The device performed as expected and patient is doing well.
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