The following field has been updated due to corrected information: describe event or problem: it was reported with the use of the bd accu-sed®esr bi-level control there was an issue with 7 instances of software malfunction (invalid code).There was no report of injury or medical intervention.Investigation: bd had not received samples or photos from the customer facility for evaluation; therefore, the investigation was limited.A review of the device history record was completed for the incident lot and, based on this review, all product specifications and requirements for lot release were met; there were no related quality non-conformances during manufacturing of the product.As no samples or photos were received for evaluation, the customer's indicated failure mode was not observed by bd.However, further investigation activities have been conducted through a capa and the most likely root cause has been identified.As a result, corrective actions and procedures are being implemented to mitigate further occurrences.
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