Catalog Number 04912551190 |
Device Problem
Non Reproducible Results (4029)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 10/02/2018 |
Event Type
malfunction
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Manufacturer Narrative
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This event occurred in (b)(6).
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Event Description
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The customer received questionable d-dimer gen.2 results for one patient from cobas 8000 cobas c 502 module serial number (b)(4).The initial result was 10.29 ug/ml with a data flag.The result with an automatic dilution was 10.25 ug/ml.On (b)(6) 2018, the customer performed a manual 1:10 dilution and the results were 0.03 ug/ml and 0.05 ug/ml.The sample was retested with no dilution and the result was 10.83 ug/ml.A new sample was collected and the result was 10.38 ug/ml with a data flag and with an automatic dilution, the result was 10.83 ug/ml.With a manual 1:6 dilution, the result was 0.96 ug/ml.The result from a "bcs" analyzer was 197 ng/ml and from an architect analyzer was 132.49 ng/ml.No erroneous result was reported outside of the laboratory.There was no allegation of an adverse event.The field service representative performed a precision check and confirmed the instrument was working according specification.
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Manufacturer Narrative
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The customer provided a sample for investigation.The investigation concluded the undiluted results were higher than the diluted results.The low diluted results compared to the higher undiluted results is consistent with a non-specific agglutination, which leads to falsely high results.Based on the calibration and qc data, a general reagent issue can be excluded.The provided alarm trace contains multiple abnormal sample aspiration alarms, and abnormal sample probe movement alarms on the day of the event.The investigation is ongoing.
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Manufacturer Narrative
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The investigation did not identify a product problem.The cause of the event could not be determined.
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Search Alerts/Recalls
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