Additional information provided.The lot complaint history was reviewed.This is the first complaint for the finished goods lot and for this issue for this lot.The device history record shows the product was released per specifications.The returned sample was visually inspected and silicone oil was present along the luer lock of the infusion cannula.The silicone oil was wiped off the infusion cannula as oil possibly moved around during the transportation processes.In addition, silicone oil around the luer lock can prevent a secure fit on the syringe.A console representing current software version was used to test the sample.The consoles could recognize the viscous fluid control (vfc) by illuminating green on the laser emitting diode (led) ring.The vfc sample was filled with silicone oil per directions for use (dfu); in injection mode the plunger moved freely and met specifications.Extraction mode was then selected and the vfc could aspirate silicone oil into the barrel of the syringe; no anomalies were observed.Pressure was stable during testing.Additionally, all connections were found to fit securely with no abnormalities or detachment.The customer should be reminded that the dfu states to "ensure that the barrel flanges are properly engaged with the adapter," there is also an illustration provided.The root cause of the customer's complaint could not be established; the returned sample functioned per specifications.The investigation did find silicone oil around the luer lock of the infusion cannula, however, it's possible oil may have seeped onto this component during the transportation processes.After an investigation of this complaint, it has been determined that this sample functioned per specifications; therefore, no corrective action is required at this time.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.Consumables manufacturing management has been made aware of this complaint through the consumer affairs review meeting.The manufacturer internal reference number is: (b)(4).
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