Product analysis: analysis was unable to confirm the reported sudden shutdown or the error message.The programmer powered on and stayed on with no anomalies observed.However, analysis did note one error message was recorded in the device logs.The hard drive was reconfigured, and the software was reloaded and updated.The plastic stand off was replaced, the media bay gasket was replaced, and the connection between the printed circuit board (pcb) and the overlay was re-seated as preventive measures.The stylus was re-calibrated.The device passed final functional and system tests.No other anomalies were found.If information is provided in the future, a supplemental report will be issued.
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It was reported that the programmer shut down twice during an implant procedure and programming of the (implantable heart) device, displaying an error message each time indicating that the radiofrequency head should be removed and the programmer powered back on.Follow-up was able to confirm that the programmer was able to be restarted each time and the lead testing, device measurements and programming of the device were able to be completed with this programmer.The programmer was returned for service.No patient complications have been reported as a result of this event, the patient did not require pacing.
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