The customer complained of 3 separate occurrences where they received questionable low inr results from their coaguchek xs meter serial number (b)(4) compared to an unknown laboratory method.At 8:00 am the result from the meter was 1.9 inr.At 10:00 am the result from the laboratory was 3.0 inr.On (b)(6) 2018 at 8:00 am the result from the meter was 1.5 inr.On (b)(6) 2018 at 10:00 am the result from the laboratory was 2.0 inr.On (b)(6) 2018 at 8:00 am the result from the meter was 2.5 inr.On (b)(6) 2018 at 10:00 am the result from the laboratory was 3.3 inr.The customer's therapeutic range is 2.5 - 3.5 inr.There was no allegation of an adverse event.The customer is receiving lovenox injections twice a day.The customer is no anemic, no antiphospholipid antibodies, not on direct thrombin inhibitors, no signs of bleeding or bruising, and no changes in diet or medication.The customer's meter and strips were requested for return.Retention test strips (lot 314048) were tested in comparison to masterlot #28632180 (recalibrated lot to rtf/09).For this purpose, two human blood samples from marcumar donors and two internal reference meters were used.No error messages occurred.Retention material complies with specification.The investigation is currently ongoing.
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The complained test strips have been calibrated against the who standard rtf/16 and the affected by recall.Corresponding retention test strips (lot 314048) were tested in comparison to masterlot #28632180 (recalibrated lot to rtf/09).The corresponding retention material complies with the specification, based on requirements of the regular retention testing process of the qc department.The retention material and comparable masterlot test strips did not show abnormalities.Investigations have indicated results are reliable from 0.8 to 4.5 inr, since the calibration data covers this measuring range very well.
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