The customer, a biomedical engineer, contacted physio-control to report that their device was locked in pacing mode.The biomedical engineer further advised that when he attempted to go into the setup menu, it would only stay in the menu for approximately 2 seconds before reverting back to the home screen where it was locked in pacing mode.Additionally, the device would not power off when the power button was pressed.As a result, defibrillation was not likely possible if it were necessary.There was no patient use associated with the reported event.The biomedical engineer did not provide physio-control with the serial number of the device.Physio-control has reached out to the customer to request the serial number, however, no response has been received.
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