There was no product malfunction.A philips field service engineer (fse) retrieved the alarm audit logs from the central station, and sent the information to a philips complaint investigator (ci).The ci reviewed the logs, and spoke to the customer nurse manager.The ci informed the nurse manager that the logs show that the spo2 alarms were turned off for icu14 at the bedside on (b)(6) 2018 at 19:35 and not turned back on until (b)(6) 2018 at 16:01.The patient code had occurred at approximately 15:54 on (b)(6) 2018; the patient survived the code, and passed away the next day.The alarm audit logs show multiple spo2 alarms occurred leading up to the spo2 alarms being turned off.Information regarding the alarms being turned off was provided to the customer.The device remains at the customer site.No further investigation is warranted at this time.
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