Manufacturer's investigation conclusion: this per was determined to be a duplicate to (b)(4) / per- (b)(4).The returned console was evaluated and tested under that complaint.The report of s3 alarms was confirmed through the analysis of a data log file retrieved from the returned centrimag 2nd gen primary console (serial number (b)(4).Between 7:20am and 7:28am on (b)(6), 2018 the log file captured multiple system alert:s3 alarms.These faults cleared and re-occurred multiple times but they did not affect the console's ability to support the motor and pump at the set speed of 3900rpm.After the last alarm cleared at 7:28am no further issues were observed for the last hour of system operation.The s3 alarm reported to have occurred on (b)(6), 2018 could not be confirmed as newer events had overwritten the older events in the log file.The returned centrimag 2nd gen primary console (serial number (b)(4) was evaluated and tested by tech service under work order # (b)(4).The reported complaint was not verified nor duplicated during their testing.The unit was operated multiple times and no error messages or issues were observed during testing.Full functional checkout was performed per the centrimag 2nd gen primary console service process and the unit passed all tests.The console was found to function as intended.As a result, the root cause of the reported event could not be conclusively determined nor correlated to a console related issue.New backup system warning label was applied per field action (b)(4) and the tested unit was returned to the customer site.Reports of similar events will continue to be tracked and monitored.No further information was provided.The manufacturer is closing the file on this event.
|