(10/193) the involved product was returned to intervascular and was inspected by our quality assurance (qa) supervisor for an evaluation of the damage extent.His observations are as follows: the product box has arrived damaged and sealed with tape.There is a match between the labelling of the box and the external tyvek.The product contained in the shell corresponds to the labelling.There are no instructions-for-use or patient labels.In conclusion, the product does not comply with the specifications due to a damaged outer packaging and missing labelling documents.Based on the traceability of the device, it appears that it was delivered in 2014 to a consignment stock in frankfurt, kept in storage for 4 years and then delivered to the hospital in homburg in 2018.It is assumed that the cause of the event is related to inappropriate storage conditions.(4308) the most likely cause of this event is an inappropriate storage of the device at the consignment stock.Because of that, the situation was reported to the sales and service unit (ssu) in order to investigate its cause and take the appropriate corrective actions.
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