The customer reported that a patient who was lying in bed 8, stood up and ripped out all of the cables, electrodes and the related measuring instruments.An alarm was not forwarded to the control center.The incident happened on (b)(6) 2018 between 9:00 pm and 9:29 pm (time of death).The patient died.
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Although the reported malfunction of the alarm not being forwarded to the control center, could not be reproduced, the exact cause for the reported issue remains unknown and philips cannot rule out a malfunction at the time of the incident.All patient related data, such as alarms and parameter data, were deleted from the bedside monitor by the personnel; therefore, it is not possible to see if inop alarms had occurred on the bedside monitor, when the patient disconnected the cables.A philips response center engineer (rce) obtained alarm audit logs from the control center (piic classic) used with the bedside monitor.A gap in the alarm log for this bed was seen between 17:11:34 and 21:21:35 on (b)(6) 2018.The customer indicated that the patient had "ripped out" all of the cables, which would cause inop alarms.As the piic classic used by the customer only records high level red alarms, if this were to have occurred, the alarm log would not show information during the time the cables were disconnected.Beginning at 21:21:35, multiple high level red alarms, including asystole and apnea alarms, were activated, and acknowledged (suspended).The device was tested by a philips field service engineer (fse), and the malfunction, alarm not forwarded to the control center, could not be reproduced.All alarms were adjusted and verified with a patient simulator; the alarms behaved as expected.The monitor reacted correctly in all scenarios, and all alarms were also forwarded to the control center.No parts were ordered and no repair was warranted.The device remains at the customer site, and there have been no subsequent calls logged for this device/issue.No further investigation is warranted at this time.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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